Privacy Policy

Last updated: 19 March 2026

1. Data Controller

The data controller responsible for your personal data is Ivory Thread, located at 7 Promenade Terrace, Cheltenham, Gloucestershire, GL50 1PQ. For any enquiries regarding your data, please contact us at hello@ivory-thread.co.uk or by telephone at +44 1242 739184.

2. Collection of Personal Data

We collect personal data that you voluntarily provide to us when you place an order through our Website. This may include your first name, telephone number, email address and your guide selection. We do not collect sensitive personal data, nor do we process data relating to children under the age of 16.

3. Purposes of Processing

We process your personal data for the following purposes:

To fulfil your order and deliver the educational materials you have requested.
To communicate with you regarding your order, including confirmation and delivery details.
To respond to enquiries or requests you submit via our contact details.
To comply with legal obligations applicable to our business.

The legal basis for processing is the performance of a contract (fulfilling your order) and, where applicable, our legitimate interest in responding to enquiries.

4. Sharing Data with Third Parties

We do not sell, rent or trade your personal data to third parties. We may share your information only in the following circumstances:

With payment processors to complete transactions securely.
With service providers who assist in the delivery of our digital products, under strict contractual obligations of confidentiality.
Where required by law, regulation, or legal proceedings.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. While we take reasonable steps to safeguard your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Cookies

This Website does not currently use cookies or similar tracking technologies. Should this change in the future, we will update this policy and provide you with appropriate notice and choices.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access — you may request a copy of the personal data we hold about you.
Right to rectification — you may ask us to correct any inaccurate or incomplete data.
Right to erasure — you may request the deletion of your personal data where there is no compelling reason for its continued processing.
Right to restriction of processing — you may ask us to limit the processing of your data in certain circumstances.
Right to data portability — you may request that we transfer your data to another organisation or directly to you, in a structured, commonly used format.
Right to object — you may object to the processing of your personal data where we are relying on a legitimate interest.

To exercise any of these rights, please contact us at hello@ivory-thread.co.uk. We will respond to your request within one calendar month. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Order-related data is typically retained for a period of six years in accordance with UK accounting and tax requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

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